Girard Gibbs is investigating claims against Google, HTC, and LG for manufacturing, marketing, and selling defective Google Pixel 2 and Pixel 2 XL phones. Both phones have exhibited abnormalities. Owners of the more expensive Pixel 2 XL have reported that the devices’ OLED screens are suffering from “burn-in”—a phenomenon where a portion of the display remains visible even after changing the screen to display something else, degrading user experience. Pixel 2 XL owners have also reported significant “black smear”—a problem affecting certain OLED displays, in which the movement of pixels against a black backdrop creates a black smudge, distorting the display. Finally, Pixel 2 and Pixel 2 XL owners have reported persistent whistling and clicking sounds while attempting to make phone calls.
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If you own a Google Pixel or Pixel XL, our investigation may affect you. Get a Free Consultation with a consumer protection attorney.
Reports of Pixel 2 and Pixel 2 XL Defects Surface Days After Launch
Google’s Pixel 2 and Pixel 2 XL were released October 19, 2017. With respective list prices of $650 (Pixel 2) and $850 (Pixel 2 XL), Google marketed these phones as ultra-premium smartphones. After just two weeks, however, ARS Technica reports that Pixel 2 XL displays are already showing burn-in, meaning certain software is staining the screen and leaving marks behind. When reached for comment, Google advised it is “actively investigating” the issue. Similarly within days of release, Pixel 2 and Pixel 2 XL owners reported high-frequency sounds and clicking while making phone calls. Google similarly advised it was investigating the problem.
Own a Pixel 2 or Pixel 2 XL? You May Have a Claim.
If you or a family member owns a Pixel 2 XL that has shown signs of a defective screen, please contact a consumer protection attorney at Girard Gibbs for more information by calling toll-free (866) 981-4800 or by filling out the form above. Girard Gibbs has filed a similar lawsuit relating to the Google Nexus 6P.
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